Last updated: October 13, 2026
Our products are delivered digitally. No physical item will be shipped.
Because digital content may be made available immediately after purchase, all sales are final once access or download begins, and we do not offer voluntary refunds for change of mind, accidental purchases, or a decision not to use the product.
This policy does not limit any cancellation right or other remedy that applies under the law where you live. For example, UK rules may allow a 14-day cancellation period unless you gave prior express consent for immediate delivery and acknowledged that your cancellation right would end when delivery began. UK law also provides remedies for faulty digital content.
If you can’t access or download your product, contact us and we’ll help troubleshoot the issue. If the digital content is faulty or does not match its description, we’ll work with you to resolve it and provide any remedy required by applicable law.
Please include your order number and the email address used at checkout so we can locate your purchase.
Email: hello@lonlumen.com
Email: hello@beyond30health.com
Phone: +44 7488 813396
Postal address: 71–75 Shelton Street, London WC2H 9JQ, United Kingdom
Note: you gave both email addresses. I’ve included both so the draft is usable, but confirm which one—or whether both—should appear on the live policy page. I interpreted “one week” as a possible support timeframe, not a one-week refund period; the draft therefore does not promise a seven-day refund or impose a seven-day limit on help.
For UK customers, the immediate-download checkout should also capture the required express consent and acknowledgment before access starts; the policy text alone does not capture that consent.